Job summary

Cape Town, South Africa, Africa
Career Level:
Mid Career (2+ years of experience)
Job type:
Full time

Dialler Specialist (Ref 103)

About this job

We are looking for a Dialler Specialist to manage the Presence Dialler as well as campaign performance in order to drive our client’s business forward.

This position will entail the following responsibilities:

·         Aligning campaigns to achieve sales and business targets

·         Monitoring and analysing campaigns as well as reviews after implementation

·         Ensuring processes and documentation are up to date

·         Analysing and producing reports that interpret results

·         Making recommendations to enhance results of contact strategies, Presence dialler strategies, campaign prioritisation and algorithms.

·         Maintaining activity logs

·         Supporting projects where required


The ideal candidate will meet the following requirements:

·         Matric Certificate

·         Minimum of 3 to 5 years within the Presence dialler environment

·         Financial services experience an advantage

·         Diploma or Certificate in Statistics and or Workforce Planning would be an advantage

Job keywords/tags:  Analysing and producing reports , Financial services experience
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